hi111 Terms & Conditions

By accessing or using any part of the hi111 platform — including browsing the website, creating a player account, making a deposit, placing a wager, or claiming a promotional offer — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.

These Terms & Conditions constitute the entire agreement between you and hi111 with respect to your use of the platform, and supersede all prior communications, understandings, or agreements relating to the subject matter herein. If you do not accept any part of these terms, you must immediately discontinue your use of the hi111 platform.

hi111 reserves the right to amend, update, or replace these Terms & Conditions at any time. Continued use of the platform following publication of any revised terms constitutes acceptance of those revisions. It is your responsibility to review these terms periodically. The date at the top of this document reflects the most recent revision.

To register and maintain an account on hi111, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. hi111 does not permit players under 21 years old to register, deposit, wager, or claim any promotional offer.
• You must be a natural person acting on your own behalf, not as an agent, trustee, or representative of any other individual or entity.
• You must not be subject to any self-exclusion order, account restriction, or cooling-off period on hi111 or any associated platform.
• You must provide accurate, complete, and current information during registration. Providing false or misleading information is grounds for immediate account closure.
• You must not be a current employee, contractor, director, or immediate family member of an employee of hi111 or any of its affiliated game providers or payment partners.

hi111 reserves the right to request documentary proof of identity, age, and residential address at any stage of the registration process or thereafter. Documents typically accepted include a government-issued national identity card, passport, or driving licence, along with a recent utility bill or bank statement as proof of address. Accounts that cannot be verified within a reasonable period may be suspended.

Each player may maintain only one registered account on hi111. If multiple accounts are identified as belonging to the same individual — whether registered under different names, email addresses, phone numbers, or payment methods — hi111 may close all associated accounts and forfeit any balances held within them.

You are solely responsible for maintaining the security of your hi111 account. This includes selecting a strong, unique password, not sharing your login credentials with any other person, and logging out of the platform when using a shared or public device.

hi111 will never contact you by email, phone, or live chat to ask for your password. If you receive any such request, you should treat it as fraudulent and report it to [email protected] immediately. hi111 is not liable for any financial loss resulting from your failure to maintain the security of your account credentials.

If you suspect that your account has been accessed by an unauthorised third party, you must contact hi111 support immediately so that appropriate steps — including temporary account suspension — can be taken to protect your balance. Any wagers placed or withdrawals requested prior to you notifying hi111 of the unauthorised access will be considered valid transactions.

Account balances are denominated in Bangladeshi Taka (BDT). hi111 does not charge a fee for maintaining an account in an inactive state; however, hi111 reserves the right to close accounts that have been inactive for an extended period following reasonable advance notice to the registered email address.

hi111 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳500. There is no maximum deposit limit for standard accounts, although hi111 may apply transaction limits at its discretion for security or compliance reasons.

Deposits via bKash, Nagad, and Rocket are typically credited to your hi111 account balance within 60 seconds of the transaction being confirmed by the payment provider. hi111 is not responsible for delays attributable to the payment provider's own processing infrastructure. If a deposit does not appear in your account within 30 minutes, please contact support with the transaction reference number.

Withdrawals are subject to the following conditions:

• The minimum withdrawal amount is ৳500.
• Withdrawals must be made to a payment method that was previously used to make a deposit on the account. hi111 does not process withdrawals to third-party accounts, accounts held in another person's name, or payment methods not previously associated with the account.
• Identity verification must be completed before any withdrawal can be processed. hi111 may request additional documentation for withdrawals above certain thresholds.
• Withdrawals from bonus-funded balances are subject to the wagering requirements specified in the applicable promotion. Bonus funds must be fully wagered before a withdrawal of those funds is permitted.
• hi111 reserves the right to delay or withhold a withdrawal pending investigation if there are reasonable grounds to suspect fraud, abuse of promotional terms, or a breach of these Terms & Conditions.

hi111 does not charge a fee on withdrawals. However, your payment provider may apply their own charges. Please check with your bKash, Nagad, or bank provider for any applicable fees on incoming transfers.

hi111 may offer welcome bonuses, reload bonuses, cashback offers, free spins, and other promotional incentives to eligible players from time to time. All promotions are subject to specific terms, including wagering requirements, minimum odds restrictions, game contribution rates, and expiry dates, which will be communicated at the point of offer.

General bonus terms that apply unless a specific promotion states otherwise:

• Bonuses are available to one account per player, per household, per device, and per IP address.
• Bonus funds are credited to a separate bonus balance and must be wagered the specified number of times before they can be converted to withdrawable funds.
• Wagers placed on certain games — including but not limited to certain table games and live dealer games — may contribute at a reduced rate toward wagering requirements. Full contribution tables are detailed in each promotion's specific terms.
• Bonuses expire if not used or wagered within the time period stated in the applicable promotion.
• hi111 reserves the right to withdraw, amend, or cancel any promotion at any time. Players who have already claimed a promotion and are actively working toward its wagering requirements will be given reasonable notice of any material change.
• hi111 reserves the right to disqualify any player from a promotion and reclaim any associated bonus funds if there is evidence of abuse, collusion, or breach of these terms.

All bets and wagers placed on hi111 are subject to the specific rules of the relevant game or sport, as displayed within that game's interface or the sportsbook betting slip. In the event of any conflict between game-specific rules and these Terms & Conditions, the game-specific rules shall prevail for matters relating to the conduct and outcome of individual games or events.

Bets placed on hi111 are final once confirmed. Players should review all bet details — including stake, selection, and odds — before confirming a wager. hi111 is not obligated to reverse or amend a confirmed bet on the grounds of player error.

hi111 reserves the right to void any bet in the following circumstances:

• The bet was placed after the relevant event or game outcome had already been determined (late betting).
• An obvious technical error resulted in incorrect odds or game parameters being displayed.
• The bet was placed in breach of these Terms & Conditions or the applicable game rules.
• The underlying sporting event is cancelled, abandoned, or declared void by the relevant governing body without a result being determined.

Live casino games on hi111 are operated by third-party providers including Evolution Gaming, Pragmatic Play Live, and Ezugi. The rules applicable to each live game are determined by the provider and displayed within the game interface. hi111 is not responsible for technical interruptions within the provider's streaming infrastructure, though hi111 support will assist players in resolving any dispute with a provider.

The following conduct is strictly prohibited on the hi111 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to relevant authorities where applicable:

• Providing false, inaccurate, or misleading information during registration or at any subsequent point.
• Registering or operating more than one account.
• Using the platform if you are under the age of 21.
• Using automated software, bots, scripts, or any artificial intelligence tool to place wagers, access the platform, or exploit game mechanics.
• Engaging in any form of fraud, including chargebacks on deposits that have already been wagered, exploitation of software errors, or collusion with other players.
• Abusing promotional offers, including creating multiple accounts to claim the same promotion, or placing offsetting bets to guarantee a profit while satisfying wagering requirements.
• Engaging in match-fixing, spot-fixing, or any form of sports manipulation in connection with bets placed on hi111.
• Attempting to reverse-engineer, decompile, copy, or adapt any software, game, or proprietary element of the hi111 platform.
• Engaging in any conduct that disrupts the normal operation of the platform, harms other users, or damages the reputation of hi111.

All content on the hi111 platform — including but not limited to logos, trademarks, software, game content, graphic assets, text, videos, and data — is the proprietary property of hi111 or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the hi111 platform solely for personal, recreational purposes in accordance with these Terms & Conditions. This licence does not permit any reproduction, redistribution, modification, commercial use, or public display of any hi111 content without prior written authorisation from hi111.

The game content available on hi111 — including slots, live casino games, and sports betting interfaces — is provided under licence from third-party providers. All intellectual property rights in that content remain with the respective providers. Any attempt to copy, extract, or redistribute game content is prohibited.

hi111 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms & Conditions. By agreeing to these terms, you also consent to the data practices described in the Privacy Policy.

hi111 collects personal information including your name, date of birth, address, email address, phone number, payment details, and transaction history for the purposes of account management, identity verification, fraud prevention, responsible gaming compliance, and customer support.

hi111 does not sell or rent personal data to unaffiliated third parties for their own marketing purposes. Data is shared only with service providers who assist in platform operations — such as payment processors, identity verification services, and game providers — under strict contractual confidentiality obligations.

hi111 provides the platform on an "as is" and "as available" basis. While hi111 makes reasonable efforts to ensure that the platform is available, secure, and free from defects, hi111 does not warrant that the platform will be uninterrupted, error-free, or free from harmful components.

To the maximum extent permitted by applicable law, hi111 shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings arising from your use of the platform.
• Any indirect, incidental, special, or consequential loss or damage arising from or related to your use of the platform.
• Any loss resulting from a technical failure, interruption, or delay in the platform's services, including payment processing delays caused by third-party providers.
• Any loss arising from your failure to maintain the security of your account credentials.
• Any content, accuracy, or availability of third-party game providers' services accessible through the hi111 platform.

Nothing in these Terms & Conditions limits or excludes hi111's liability for fraud, gross negligence, or any other liability that cannot be limited or excluded under applicable law. In all other cases, hi111's aggregate liability to you in respect of any claim shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

hi111 is committed to promoting responsible gambling and takes its obligations to player welfare seriously. Gambling should always be approached as entertainment. If gambling ceases to be enjoyable or begins to negatively affect your financial situation, relationships, or mental health, you should seek assistance immediately.

hi111 provides the following responsible gaming tools, all of which are accessible through your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Limit reductions take effect immediately; increases are subject to a cooling-off period.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified period of time.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the platform. Once applied, self-exclusion cannot be reversed until the exclusion period has fully elapsed.
• Account Suspension: Contact support at any time to request an immediate temporary suspension of your account if you feel you need a break.

hi111 strictly enforces its minimum age policy of 21 years. If hi111 has reason to suspect that a player is under the age of 21, the account will be suspended pending age verification. Any funds deposited by an underage player will be returned after verification costs are deducted, and no winnings will be paid.

If you are concerned about your own gambling behaviour or that of someone you know, please contact the hi111 support team at [email protected]. For more information on responsible gaming tools available to you, please visit the Responsible Gaming page.

hi111 reserves the right to amend, suspend, or terminate any aspect of the platform — including games, promotions, payment methods, and these Terms & Conditions — at any time and without prior notice, except where advance notice is legally required or where such changes materially affect existing player rights.

Where changes to these Terms & Conditions are material, hi111 will endeavour to notify registered players via their registered email address or via a notice on the platform at least seven days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

hi111 reserves the right to close any player account at any time, with or without cause, subject to returning any verified, withdrawable balance held in the account at the time of closure. hi111 may close an account without returning the balance if there is evidence of fraud, prohibited conduct, or a material breach of these Terms & Conditions.

Players may request account closure at any time by contacting [email protected]. Upon account closure, any remaining withdrawable balance will be returned to the player via their registered payment method, subject to standard verification requirements. Bonus funds that have not met wagering requirements will be forfeited upon account closure.

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising from or relating to these terms or your use of the hi111 platform shall be subject to the exclusive jurisdiction of the courts of the relevant territory, as determined by hi111 at its reasonable discretion.

hi111 will make reasonable efforts to resolve player disputes informally through its customer support team before any formal dispute resolution process is initiated. Players are encouraged to contact [email protected] in the first instance with a clear description of any dispute, the date on which it arose, and the resolution sought.

If a dispute cannot be resolved informally within 30 days of initial contact, either party may escalate the matter through formal dispute resolution channels. hi111 will cooperate fully with any such process and provide all relevant account data and transaction records necessary to resolve the dispute fairly.

If you have any questions about these Terms & Conditions, wish to raise a concern, or need to contact hi111 for any matter relating to your account, please use the following contact details:

• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: Under 3 minutes via live chat · Within 24 hours via email
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English

hi111 takes all player communications seriously and will acknowledge every support request promptly. For account security matters, including suspected unauthorised access, please mark your email as urgent and contact us via live chat for the fastest response.