hi111 Privacy Policy

This Privacy Policy applies to all personal data processed by hi111 in connection with the operation of the platform at hi111.io, including the casino games, sports betting services, promotional campaigns, customer support channels, and payment processing facilities offered through the platform.

By registering an account on hi111, depositing funds, placing wagers, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way hi111 collects or uses personal data as described herein, you should discontinue your use of the platform.

This policy should be read alongside the hi111 Terms & Conditions, which govern the overall relationship between you and hi111. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.

For the purposes of applicable data protection law, hi111 acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, hi111 determines the purposes and means by which personal data is processed.

If you have any questions or concerns about how hi111 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 11 of this policy, you may contact the hi111 data team at the email address listed in Section 15.

hi111 collects the following categories of personal data, depending on how you interact with the platform:

hi111 does not intentionally collect special categories of personal data (such as health information, political opinions, or biometric data) unless specifically required by applicable regulation for responsible gaming compliance purposes, in which case such collection will be clearly disclosed to you at the time.

hi111 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or responding to a survey or promotion.
• Automated technical collection: Data collected automatically as you use the platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details on cookies.
• Third-party sources: Data received from identity verification providers, fraud prevention agencies, payment processors (such as bKash, Nagad, and Rocket), and game content providers where such sharing is necessary to operate the platform or comply with legal obligations.
• Responsible gaming monitoring: Behavioural data generated through your use of the platform that is used to identify patterns consistent with problem gambling, in accordance with hi111's responsible gaming obligations.

hi111 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals, verify payment instruments, and maintain accurate transaction records in BDT (৳).
• Platform delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features of the hi111 platform.
• Customer support: To respond to support requests, resolve disputes, and communicate important account-related information via email or live chat.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and abuse of promotional offers.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, apply player-requested limits, and enforce platform-wide responsible gaming controls.
• Legal and regulatory compliance: To meet obligations under applicable anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable legal obligations.
• Marketing communications: To send promotional emails, SMS messages, and platform notifications to players who have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the hi111 platform.

hi111 processes personal data only where a valid legal basis exists. The legal bases on which hi111 relies are as follows:

• Contractual necessity: Processing required to perform the contract between you and hi111, including account management, payment processing, and platform access.
• Legal obligation: Processing required to comply with applicable laws, including KYC identity checks, AML transaction monitoring, and record-keeping obligations.
• Legitimate interests: Processing conducted for hi111's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving the platform — provided such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

hi111 does not sell or rent your personal data to third parties. hi111 may share your personal data with the following categories of recipient, strictly on a need-to-know basis and under appropriate contractual safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance services used to verify player identity, age, and source of funds.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios — limited technical data is shared to enable game session delivery and dispute resolution.
• IT and hosting providers: Cloud infrastructure and data hosting providers engaged to operate the hi111 platform under strict data processing agreements.
• Fraud prevention agencies: Industry fraud-sharing networks and third-party risk management services used to detect and prevent financial crime.
• Law enforcement and regulators: Where hi111 is legally required to disclose personal data in response to a lawful request, court order, or regulatory investigation, we will comply with such obligations.

All third-party service providers engaged by hi111 are required to process personal data only for the specified purpose, to apply appropriate technical and organisational security measures, and to comply with applicable data protection obligations. hi111 does not permit third-party processors to use player data for their own independent marketing purposes.

hi111 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit hi111.io. They allow the platform to recognise your device, maintain your session, remember your preferences, and collect aggregated analytical data.

hi111 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and load-balancing cookies. They cannot be disabled without disrupting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limit configurations, between sessions.
• Analytical cookies: Used to collect anonymised data about how players use the platform — such as pages visited, session durations, and navigation paths — to help hi111 improve the user experience.
• Marketing cookies: Used only with your consent to deliver relevant promotional communications based on your browsing behaviour on the hi111 platform. These are not used to track your activity on third-party websites.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

hi111 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, taking into account applicable legal and regulatory retention requirements. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your account and for a period of five years following account closure, in line with AML and KYC record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, as required by applicable financial regulations.
• Customer support communications: Retained for two years from the date of the last communication in the relevant support thread.
• Marketing consent records: Retained for the duration of your opt-in consent and for one year following withdrawal of consent, to demonstrate compliance.
• Technical and usage data: Anonymised and aggregated after 12 months. Identifiable technical data (such as IP address logs) is retained for up to 12 months for fraud investigation purposes.

When data reaches the end of its retention period, hi111 will either securely delete it or anonymise it such that it can no longer be linked back to an identifiable individual. Data that is subject to an ongoing legal dispute or regulatory investigation will be retained until that matter is fully resolved.

hi111 implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• TLS/SSL encryption for all data transmitted between your device and the hi111 platform.
• Encryption at rest for sensitive personal and financial data stored on hi111 servers.
• Role-based access controls limiting internal access to personal data to authorised staff members who require it to perform their job functions.
• Regular security audits, penetration testing, and vulnerability assessments of the hi111 platform and infrastructure.
• Multi-factor authentication requirements for internal systems that hold personal data.
• Staff training on data protection obligations and secure data handling procedures.

While hi111 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying hi111 immediately if you believe your account has been compromised.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hi111 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

As a data subject, you hold the following rights with respect to the personal data that hi111 processes about you. To exercise any of these rights, please contact [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise.

• Right of access: You may request a copy of the personal data hi111 holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to hi111's legal retention obligations.
• Right to restriction: You may request that hi111 restricts processing of your personal data in certain circumstances, such as while the accuracy of data is disputed.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

hi111 will respond to all valid data subject requests within 30 days of receipt. Where a request is complex or where hi111 receives a high volume of requests, this period may be extended by a further 60 days, with prior notice to you. hi111 does not charge a fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.

hi111 is strictly an adult platform. Players must be at least 21 years of age to register an account or use any feature of the hi111 platform. hi111 does not knowingly collect personal data from individuals under the age of 21.

If hi111 discovers or has reason to believe that personal data has been collected from a player who is under 21 years of age, the account will be suspended immediately, all personal data associated with that account will be deleted as soon as legally permissible, and any deposits made will be returned to the original payment source after deduction of any verification costs incurred.

If you are a parent or guardian and believe that a minor has registered an account on hi111, please contact [email protected] immediately so that appropriate action can be taken without delay.

The hi111 platform may, from time to time, contain references to or integrations with third-party services, including game providers, payment processors, and identity verification platforms. While hi111 selects its third-party partners carefully, hi111 is not responsible for the privacy practices of those third parties.

Each third-party service provider operates under its own privacy policy. hi111 encourages you to review the privacy policies of any third-party service with which you interact in connection with your use of hi111, including your mobile payment provider (bKash, Nagad, Rocket, etc.) and any game provider whose live lobby you access through the hi111 platform.

hi111 does not incorporate third-party social media buttons, tracking pixels from social networks, or external advertising networks into the platform. The hi111 platform does not participate in cross-site behavioural advertising programmes.

hi111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The effective date at the top of this document will be updated whenever a new version is published.

For material changes — those that significantly affect how hi111 collects, uses, or shares personal data — hi111 will notify registered players via their registered email address at least 14 days before the changes take effect. For minor or clarificatory changes, notification will be provided via a notice on the platform.

Continued use of the hi111 platform following the effective date of any revised Privacy Policy constitutes your acceptance of those revisions. If you do not accept the revised policy, you should close your account and cease using the platform before the revised policy takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way hi111 processes your personal data, please contact us using the details below:

• Data Enquiries Email: [email protected]
• Subject line for data requests: "Privacy Request – [Your Registered Email Address]"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 24 hours for general enquiries · Within 30 days for formal data subject requests
• Language: English

hi111 takes all privacy-related communications seriously. Our support team will acknowledge your request promptly and ensure that it is routed to the appropriate person for handling. For urgent security matters, such as suspected unauthorised access to your account, please also use the live chat feature for the fastest possible response.